Juicer Support Terms & Conditions

Last updated: April 2026

These Terms & Conditions apply to all paid Juicer Support sessions provided by Juiced Rite, LLC. By scheduling or participating in a support session, you agree to the terms outlined below.

What Juicer Support Is

Juicer Support is a paid service where we provide guidance, troubleshooting, and recommendations for commercial juicing equipment.

This may take place:

  • By phone
  • Video call (Zoom, FaceTime, etc.)
  • Email or other communication channels
  • In-person (when arranged separately)

👉 Most support sessions are conducted remotely, with you performing any hands-on work.

Scope of Support

Our role is to:

  • Help diagnose issues
  • Provide guidance and recommendations
  • Walk you through troubleshooting steps

This may include:

  • Mechanical and electrical troubleshooting
  • Maintenance guidance
  • Installation of parts
  • General operation questions

👉 We do not perform the work directly during remote sessions. You are responsible for carrying out any actions on your equipment.

We reserve the right to determine whether we can provide support based on the information provided.

Customer Responsibilities

By scheduling a support session, you agree to:

  • Be the hands-on operator during remote support
  • Provide accurate information about your equipment (make, model, condition, etc.)
  • Have the necessary tools and materials available
  • Follow instructions to the best of your ability

👉 You are responsible for any work performed on your equipment during or after the session.

Scheduling & Availability

Support sessions are scheduled based on availability.

We may offer:

  • Standard scheduling
  • Expedited or urgent support (when available)

We do our best to stay on schedule, but as a small team managing active operations, occasional delays or rescheduling may occur. If that happens, we’ll communicate with you and get things back on track as quickly as possible.

Payment & Billing

Each scheduled support session includes a one-hour minimum.

  • This minimum covers the time reserved for your session and the expertise provided
  • Additional time is billed in 15-minute increments after the first hour
  • Total time and charges will be reviewed with you at the end of the session

A brief initial conversation (up to ~15 minutes) may be used to understand the issue and prepare for the session.

👉 By proceeding with a scheduled support session, you agree to the applicable charges.

Payment is processed using the method you provide (such as a card on file), and a receipt will be sent after billing.

Cancellations & Rescheduling

We understand that things come up.

  • You may reschedule your session—just give us as much notice as possible (a few hours ahead is appreciated)
  • If you miss a session without notice, the session may still be billed, especially in cases of repeated missed appointments

👉 We aim to be reasonable and flexible, and we ask the same in return when time has been reserved for you.

No Guarantee of Results

While we do everything we can to help resolve issues, we do not guarantee a specific outcome.

Equipment condition, prior repairs, operator experience, and other variables all affect results.

👉 Additional time, parts, or follow-up sessions may be required.

Parts & Additional Costs

Any parts, tools, or materials needed are:

  • Not included in the support session fee
  • Your responsibility to purchase or provide

Limitation of Liability

To the fullest extent permitted by law, Juiced Rite, LLC is not liable for:

  • Damage to equipment
  • Personal injury
  • Loss of production or revenue
  • Downtime or operational disruption

👉 You are responsible for the work performed on your equipment during and after support sessions.

Recording of Sessions

Support sessions may be recorded for training and quality purposes.

By participating in a session, you consent to this recording in accordance with our Privacy Policy.

Relationship to Website Terms

These Juicer Support Terms & Conditions are in addition to our general Website Terms of Service and Privacy Policy.

Contact Us

If you have questions or need to schedule support:

Mailing Address:
Juiced Rite, LLC
514 S Springbrook Rd
Newberg, OR 97132
United States