Machine Photos That Help Us Help You

Machine Identification & Troubleshooting Photo Guide

Clear photos help us understand your machine and your question so we can provide the right support as quickly as possible.

Whether you're requesting technical support, identifying a machine, ordering parts, or asking a general question, the guide below shows the photos that are most helpful to include.

How to Get Your Machine Identified:

  • Take the photos below.

    Each photo helps us identify your machine, verify its configuration, and better understand how best to help you. Even if some photos don't seem important, they often provide details that help us provide the right support.

  • Send Your Photos to Us.

    Upload them through the Contact Form, reply to our email or send a new email to service@juicedrite.com, or use the method we've requested if you're already working with a member of our team.

  • We'll take it from there!

    We'll review your photos, identify your machine, and follow up with the next best step—whether that's answering your question, helping troubleshoot the issue, locating the correct parts, or scheduling additional support if needed.

Machine Photo Checklist

Use the examples below as a guide when photographing your machine. Taking each of these photos gives us a complete picture of your machine and helps us provide the most accurate support.

Full Left Side View
Full Right Side View
Control Panel
Open Shredder with Hub
Behind the Moving Platen
Inside Electrical Box
Serial # Sticker inside Electrical Box Cover
Printed Label on Shredder Motor

What's Next?

Once you've gathered all of the photos above, send them using the method you've been given:

  • Contact Form – Upload your photos along with your message. You can use the Troubleshooting/Service Support topic selection for Service help. Use the General Question topic, noting "Machine Photo ID Submission" in the comments, for machine ID only.

  • Phone – If you're working with us by phone, send your photos using the method we requested. Call us at (800) 590-9670 ext 3 if you have questions!

Once we receive your photos, we'll identify your machine, review your request, and follow up with the next best step.